I just read a very interesting article by Brent Foster in Practical Dermatology. It's entitled "Nonverbal Communication in the Patient Consultation".
Brent recommends using the clues patients provide to help you during a consultation; i.e. are they uncomfortable, interested, undecided with what you are explaining or proposing?
Perhaps you are discussing laser hair removal but they just learned about vascular treatments or they are concerned about pigmented lesions and they want to change the subject? See if these visual clues can help you with more successful consultations - with better closure rates!
You can read Brent's article here.
Brent recommends using the clues patients provide to help you during a consultation; i.e. are they uncomfortable, interested, undecided with what you are explaining or proposing?
Perhaps you are discussing laser hair removal but they just learned about vascular treatments or they are concerned about pigmented lesions and they want to change the subject? See if these visual clues can help you with more successful consultations - with better closure rates!
You can read Brent's article here.
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