Let's say that you have an existing practice with an established patient base. How do you let your patients know you are about to acquire an aesthetic laser system, such as the Cutera Xeo with Pearl, Titan and LimeLight? You will have the ability to treat your patients for facial veins, leg veins, laser hair removal, pigmented lesions and overall skin rejuvenation including skin tightening and laser skin resurfacing.
Wow, that is very exciting!
Your patients will be excited. So, let them know your news in a variety of ways (most of which are inexpensive and easy to do).
1. Signage in your waiting and exam rooms
2. Patient education brochures
3. Add the news to your invoices and receipts
4. Direct mail to your patient base
5. Reception
6. On-hold messaging
7. Staff evangelism
1. Put up posters and/or countertop displays. If you are pre-announcing, indicate that the services will be offered soon and encourage making appointments right away (before we are fully booked....). Offer free consulations to existing patients.
2. Brochures that educate patients are available from your vendors. Cutera has standard patient brochures for all of our procedures and we are unique in our industry - we also have a web site where customers may order customized patient brochures. Visit CuteraPatientTools for details.
3. If you have a custom field on your printed invoices and receipts - add a line about your new aesthetic offerings.
4. Send a letter with a brochure to your patient base. Let them know what you now offer. While it is great to target specific demographics, aethetics are of interest to most of your patients. They may pass your brochure on using lasers for permanent hair reduction, vascular treatment, Pearl laser resurfacing or Titan to their children, parents, spouse or friends.
5. Train your front office on your new offerings. Give them Frequently Asked Questions (FAQs) or a phone script to use to inform, promote and soft-sell. Consider having a sign at the front desk or have your staff wear buttons that say "Ask me about Laser Genesis" or another application.
6. Every time you put a caller on hold, you have an opportunity to market to them. You can record an on-hold message for a few hundred dollars. Be sure to pick a package that allows you to update the message regularly so you include package information, seasonal treatments and holiday specials.
7. Your staff are your evangelists. Give them free treatments. They need to know what the treatment feels like, how long it takes, what is needed to prepare for the treatment and be alert to the no-no's (such as tanning before IPL or using self-tanning products). They should be so thrilled with their own results that their enthusiasm and positive comments will help create additional excitement in your patients who are considering any laser based treatments.